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Questions or Corrections for the TKHOT Guide
Got a question about something on this site, or spotted a page that looks out of date? You can write to the TKHOT guide team by e-mail about any article here. We can look into mistakes, unclear steps or broken links on our own pages. Anything about your account, a deposit or a bonus needs to go to the operator's own support team instead, not to us.
Contents (7)
- Where to write
- One way to reach the TKHOT guide team
- What we can help with
- What belongs to TKHOT support instead
- Sending a request that gets a quick answer
- What happens once you send a message Your e-mail is read to answer your specific question, nothing more. It's kept only as long as needed to sort out the issue, then it isn't retained beyond that. Nothing is passed on to the platform operator, this site and the operator are separate, and your message stays with the editorial team. Full detail sits in the privacy policy , worth a glance if you're unsure what gets stored.
- Contact FAQ
This page explains how to reach the TKHOT guide team. Messages are answered in English. This site is an independent information guide, written and kept up to date by a small editorial team, and it has no connection to the operator of the platform it writes about. There's no fixed reply time promised here, so don't expect a ticket number or a countdown clock. We just read what comes in and act on it where we can.
Where to write
This guide does not publish a mailbox or a postal address.
One way to reach the TKHOT guide team
No phone line exists for this site, no live chat widget, and no official social media account speaking for it either, so please don't trust a page claiming otherwise. This guide does not publish a mailbox or a postal address. Messages on this page are described in English only.
Mention the exact page URL and attach a screenshot of what you're flagging. That one habit makes a correction far quicker to check and fix.
What we can help with
The guide team looks after the content on this site, not the platform itself. A few things fall squarely inside that job.
- Fixing outdated screenshots, wrong steps or stale screens on any guide
- Reporting a broken link or a page that fails to load
- Asking how a specific guide was written or checked
- Raising a partnership, press or content request with the editorial team
What belongs to TKHOT support instead
Some requests simply can't be handled from an information site, no matter how clearly they're written. These go to the operator's own team.
- Deposit or withdrawal issues, including anything stuck in processing
- Bonus or wagering disputes tied to your own account
- Identity verification, NID checks or document uploads
- Login, OTP or locked-account trouble, best started from the login guide Genuine staff never ask for your password or a one-time code by e-mail or chat. Only the operator's live chat inside your own account can actually see your balance, your deposits or your verification status, so that's where account-specific problems need to land.
Sending a request that gets a quick answer
A short, specific message is far easier to act on than a long one. Three things help most.
- Write from the right address Send your message from the address you'd like the reply on, not a shared family inbox someone else checks.
- Name the page and the problem Say which guide or page you mean, and describe what's wrong or what you're asking, in a line or two.
- Attach a screenshot if useful A screenshot of the page helps a lot. Never send passwords, OTPs, ID photos or payment details by e-mail.
What happens once you send a message Your e-mail is read to answer your specific question, nothing more. It's kept only as long as needed to sort out the issue, then it isn't retained beyond that. Nothing is passed on to the platform operator, this site and the operator are separate, and your message stays with the editorial team. Full detail sits in the privacy policy , worth a glance if you're unsure what gets stored.
Contact FAQ
How do I report wrong information on a guide page?
Use the contact page with the page URL and what looks wrong. A screenshot speeds things up, for example if a step on the sign-up guide no longer matches what the screen shows.
What should never be sent by e-mail?
Never send a password, an OTP, a full NID photo or card and wallet details. Say a player in Rajshahi gets asked for an OTP by e-mail claiming to be support, that's a red flag, genuine staff don't ask for it.
Can this site fix a stuck withdrawal or a bonus dispute?
No. Say a deposit of ৳2,000 hasn't shown up, or a bonus on a Chattogram Challengers vs Sylhet Strikers market looks wrong, that needs the operator's live chat inside your own account, not this address.
Does this address handle partnership or press enquiries?
Yes, partnership, press and content requests aimed at the guide team can use the contact page. This guide does not publish a mailbox or a postal address.